Shipping policy

Delivery information

Last updated: 10 November 2026

Max Williams ships from Birkdale on Auckland's North Shore to addresses across New Zealand. International delivery, PO boxes and freight-forwarding addresses are not available.

How long packing takes

Orders are processed within 1–3 business days. Orders received before midday on a business day normally leave the same day; anything received later, at the weekend or on a public holiday is packed on the next business day. A confirmation email goes out immediately and a tracking number when the parcel is labelled.

How long delivery takes

Estimated delivery time is 15 business days from dispatch. The estimate covers courier volume, rural rounds and inter-island freight, and it is not a promise of a specific date. Contact us if the parcel has not arrived by the end of that window and we will chase it.

What postage costs

Postage is estimated by distance at checkout, based on where the parcel is going and how much it weighs, and the figure appears before you pay. We do not operate a minimum spend or a delivery threshold — the delivery charge shown at checkout is what you pay, and nothing is added afterwards.

If a parcel goes missing

When tracking stalls for several days, or the courier reports a delivery you did not receive, contact us within 7 days of the expected delivery date. We will raise a trace, keep you informed, and replace or refund the order if the parcel cannot be found.

If a parcel arrives damaged

Photograph the box and the product before disposing of the packaging and email us within 48 hours of delivery. We will send a replacement or refund the order and cover the cost of returning the damaged item.

Changing an address

Let us know before the label is printed. Once a parcel is with the courier we can only request a redelivery, which usually adds several days to the estimate above.

Max Williams
171 Birkdale Road, Birkdale, Auckland, Auckland 0626, New Zealand
Email: support@irizarriponessa.shop
Phone: +64 21 342 887