Refund policy

Refunds and returns

Last updated: 10 November 2026

If something you bought from Max Williams is not right, you have 30 days from delivery to return it for a refund. The item needs to come back in the condition it was sent: complete, undamaged and with its accessories.

Step one: message us

Send an email to support@irizarriponessa.shop quoting the order number and telling us what went wrong. We answer within one business day with the Auckland return address and a reference number. Do not post an item back before you have that reference — parcels without one are hard to match to an order and slow the refund down.

What we can accept

Lamps, night lights, phone stands, power banks and digital scales must be returned with their cables, adapters, wall plugs and manuals. A light that has been fitted to a wall, a scale that has been used to weigh food, or a stand that has been glued or screwed down cannot be refunded for hygiene or safety reasons. Change-of-mind returns should be repacked in the original box so the product travels safely.

Faulty items

If a lamp flickers, a power bank stops holding charge or a scale reads inconsistently, treat it as faulty rather than as a change of mind. A short video is the fastest way to show the problem; we will replace the unit or refund it, and we cover the return postage. Faulty goods carry the guarantees in the Consumer Guarantees Act 1993, which this policy does not limit.

When the money arrives

We inspect returns within two business days of arrival and issue approved refunds to the original payment method within five business days. Banks and card issuers sometimes take a few days longer to display the credit. Original postage is refunded when the item was faulty, damaged on the way, or not the item you ordered.

Swapping for another model

Tell us in your return email if you would rather exchange than refund, and we will hold the alternative while your parcel is travelling. The replacement is dispatched once the returned unit has been checked.

Max Williams
171 Birkdale Road, Birkdale, Auckland, Auckland 0626, New Zealand
Email: support@irizarriponessa.shop
Phone: +64 21 342 887